FAQ

Shipping

How long will it take for my case to arrive?

Generally, it takes between 2 and 4 business days, with an average of 3 days from the time the item is shipped. We always ship within 24 business hours.

Most orders placed before noon (EST) will be shipped the same day. Please note that these are just estimates and your package may take significantly longer to arrive.

My order is taking forever to arrive, what do I do?

We are sorry to hear that. If your item has not arrived within a week of ordering, first please check the tracking info to see if there has been any recent updates.

If the tracking info is not showing any updates, or if shows it was delivered but never arrived, please contact us so that we may research the matter. Any item not received in a reasonable time will be reshipped or refunded.

Please keep mind that harsh weather may cause a slow down in mail delivery.

Where do you ship from?

We ship from NJ, USA . We may sometimes ship from fulfilment centers throughout the country which should speed up the delivery time.

Returns, Exchanges and Refunds

My item arrived damaged. What can I do?

We are sorry to hear that your item has arrived damaged. This is quite a rare event with these type of cases because of the tough material the product is made from, but it can still happen. Please contact us ASAP so that we may quickly send you a replacement.

The item received is different from what I had ordered. How do I go about receiving the correct one?

I accidentally ordered for the wrong phone What do I do?

We are sorry to hear that. Please contact us and let us know what phone you have. If we have the case in stock, we will do an exchange. If we don't we will issue a full refund once the item is returned.